Shipping Policy

Last updated: 08/10/2025

This Shipping & Delivery Policy outlines how Taste Transit Ltd (“we”, “our”, “us”) handles the dispatch and delivery of products within the United Kingdom and internationally.

By placing an order with Taste Transit, you agree to the terms outlined below.

1. General Overview

Taste Transit uses trusted third-party courier and freight partners to deliver both consumer and commercial orders.

While we make every effort to ensure timely and accurate delivery, all shipping times are estimates only and not guaranteed.

Ownership (title) of the goods transfers to the customer once payment has been received in full. Risk passes to the customer once the goods are handed over to the carrier for delivery.

2. Delivery Partners

UK Consumer Deliveries

For retail or consumer orders within the United Kingdom, deliveries may be handled by one or more of the following partners:

Royal Mail, DHL, Parcelforce, Evri, or DPD.

UK Commercial Deliveries

For trade and business orders, we may use the same couriers as above, or select larger-scale and palletised shipping providers, including:

Palletforce, Palletline, Yodel, or other specialist freight companies.

International Deliveries

For shipments outside the UK, we may use any of the carriers listed above, plus FedEx or other approved international shipping and logistics partners.

We reserve the right to choose the most appropriate courier or freight company based on the size, weight, and destination of the order.

3. Dispatch & Delivery Timeframes

Dispatch: Most standard orders are processed within 2–3 business days once payment is received and products are available.

Custom, white-label, or “Create Your Own” orders may require additional production time.
UK Delivery: Estimated 1–5 working days after dispatch.
International Delivery: Estimated 7–21 working days depending on destination and customs processing times.

Please note that delivery times are indicative and may vary due to factors beyond our control, such as courier delays, weather disruptions, or customs clearance.

4. Shipping Confirmation & Tracking

Once your order has been dispatched, you will receive a shipping confirmation email that includes tracking information (where available).

Tracking details are provided directly by the courier and are subject to their systems and updates.

5. Delivery Issues & Non-Receipt

It is the customer’s responsibility to ensure that the delivery address provided is correct and accessible.

If a delivery is delayed, misrouted, or lost due to incorrect or incomplete address details, Taste Transit will not be liable.

If a parcel is returned to us due to failed delivery attempts or refusal of delivery, we may charge a re-delivery fee or deduct shipping costs from any refund issued.

Any claims for non-receipt, damage, or shortage must be reported to us within 48 hours of delivery (or expected delivery date) with photographic evidence where applicable.

6. Damaged or Missing Goods

All goods leave our facility in inspected and secure packaging.

If your delivery arrives damaged, please:

Take clear photographs of the packaging and contents, and
Notify us in writing within 48 hours of receiving the order.

Claims made after this time may not be accepted.

Where verified, we will liaise with the courier to resolve the issue and may offer a replacement or partial refund at our discretion.

7. International Shipping & Customs

For international orders:

Any customs duties, import taxes, clearance fees, or local tariffs are the sole responsibility of the customer or consignee.
Taste Transit has no control over these charges and cannot predict what they may be.
Customs processes may cause delays beyond our stated delivery estimates.
If an order is refused or returned due to unpaid customs fees or import restrictions, the customer remains liable for all associated shipping and handling costs.

8. Delivery Delays Beyond Our Control

Taste Transit is not responsible for delays or non-delivery caused by circumstances beyond our control, including but not limited to:

Courier or freight disruptions,
Industrial action, strikes, or labour disputes,
Weather events or natural disasters,
Customs inspections or border delays,
Force majeure events.

In such cases, we will make reasonable efforts to keep you informed and work with our logistics partners to resolve issues, but we do not accept liability for consequential losses or inconvenience.

9. Risk, Title & Ownership

Risk passes to you once goods are collected by the carrier.
Title (ownership) passes to you only after full payment has been received.
Once in the courier’s possession, Taste Transit cannot be held liable for damage, loss, or delay beyond what is covered by the courier’s standard insurance.

10. Contact Us

For any shipping or delivery enquiries, please contact:

📧 Email: info@tastetransit.com