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Refund Policy

Last updated: 08/10/2025

 

At Taste Transit, we take pride in the quality of our ingredients and products. Each batch is produced to high standards and inspected before dispatch.
 

Because many of our goods are food items or made to order and perishible goods, we maintain a strict refund policy to protect both our customers and our business.

 

1. General Policy

 

All sales are final once confirmed. We do not offer refunds or exchanges except where goods are:

 

  • Defective, damaged, or not as described, or

  • You are a consumer and the law gives you cancellation rights (see Section 4).

 

Perishable and customised food products cannot legally or hygienically be returned once opened or removed from temperature control.

 

2. Quality & Product Inspection

 

Every product leaves our facility following strict quality checks.

We strongly advise all customers to inspect deliveries immediately upon receipt.

If you believe your goods are damaged or incorrect, you must notify us within 48 hours of delivery, including:

 

  • The order number,

  • A clear description of the issue, and

  • Photographic evidence of the product and packaging.

 

Failure to provide this information within the time frame may void eligibility for refund or replacement.​

 

3. Non-Returnable / Non-Refundable Items

 

We cannot accept returns or offer refunds for:

 

  • Any opened, used, or partially consumed items;

  • Chilled, frozen, or ambient food products after dispatch;

  • Custom, “Create Your Own” or White-Label formulations made to customer specification;

  • Products damaged due to incorrect storage or handling after delivery;

  • Orders placed by businesses or trade customers unless defective on arrival.​

 

4. Consumer Right to Cancel (B2C only)

 

If you are a consumer, and your purchase is not customised or perishable, you have a 14-day cooling-off period from the date of delivery to cancel your order in line with the Consumer Contracts Regulations 2013.

To cancel, email us at [Insert Email] with your order number.

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Returned items must be unopened, unused, and in their original packaging.

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Refunds will be processed within 14 days of receiving the goods back in saleable condition.

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You are responsible for return shipping costs unless the product is faulty.​

 

5. Refund or Replacement Process

 

Where a refund or replacement is approved:

 

  • Refunds will be issued to the original payment method only.

  • We may offer a replacement product instead of refund where appropriate.

  • We reserve the right to inspect returned goods or request photographic proof before approving any claim.

  • Refund values exclude delivery charges unless the return is due to our error.​

 

6. Trade & Business Customers (B2B)

 

For trade customers, refunds or replacements will only be issued if:

 

  • The product is proven defective, and

  • You notify us in writing within 48 hours of delivery.

 

Taste Transit’s liability is limited to the replacement value of the goods supplied. We are not responsible for indirect losses such as business interruption or profit loss.​

 

7. Force Majeure

 

We are not liable for delays or failure to deliver due to events beyond our control, including transport disruption, supplier shortages, or adverse weather.​

 

8. Contact Us

 

For all refund or return enquiries, please contact:

📧 Email: info@tastetransit.com

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